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4 Tips for Boosting Customer Engagement with Social Media

Without customers or clients, what is the point of your business? You will not make any money, and you are essentially wasting it, including your time and effort. Because of that, it is crucial to realise how vital customers are and understand that they are the reason you exist in the first place. So, you must put plenty of effort into not only marketing to them but building a good relationship with them to ensure they keep coming back to you for your products or services.

An excellent way to do this is through engagement, and one great place to do this is on social media. You can market your business there and communicate with your customers, engaging with them often to form a healthy relationship.

Here are a few tips you can put into action to make the most out of social media for your business:

1. Run contests

When planning your contest, revolve it around your business. For example, if your business is all about art supplies, you can hold art competitions for specific themes that use one or more of your products.

Nevertheless, contests are excellent not only because they engage customers and non-customers alike, but they are incredibly inexpensive to hold. After all, there is little investment a customer has to make to win huge prizes.

2. Offer promotions

Everyone loves a good discount. Since you will have promotions running anyway, sharing them on social media will catch your customer's eyes, as well as those who are just passing by and are captured by the deal. Other promotions you can work are limited-time products, bonus items upon purchase, and more.

When you run promotions, you stir interest among the audience and attract them to come to buy from you.

3. Raise awareness

With social media, you can easily promote your business, whether it be through pictures or videos. These types of content can be about anything, from tutorials to product showcases.

When sharing content, you effectively reach out to the audience, bringing in those who share interest and enhances your engagement. Plus, it gives others a chance to learn about you, which is beneficial when raising awareness for your brand.

4. Share content

Content is king, and this is true when it comes to social media. People go there for the content, whether to look at videos about cats or chat with other people.

That said, you can also share content from your business. For instance, if you maintain a blog page filled with guides, how-tos, and more, you can always promote it on these platforms. That gives people a chance to read up, learning more about you and the industry, as well as find answers to the problems they might be having.


Implement the tips we have shared with you, and you will enjoy an increase in customer engagements. These can attract customers’ attention, learning about who you are, what you have to offer, and why they should work with you. That said, if you are having trouble making the most out of social media platforms, you can work with digital marketing agencies that are experts in this aspect. They can make social media work for you and lift the burden from your shoulders, giving you more time for other business tasks.

Are you struggling with your numbers, especially now that you have put effort into social media marketing? The Ecommerce Accountant has excellent e-commerce accountants in Australia to provide you with the solution that you need. Reach out to us and see how we can help you!

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